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Essential Tips for Answering Patron Questions In-Person

(OCLC)

It’s often the simple details that lead to the best results. Make sure the basics are covered for answering reference questions during your everyday patron interactions.Join the QuestionPoint community to discuss best practices for providing superior assistance. We’ll hone in on a handful of general tips to help improve every exchange. For more information and to register, visit: https://www.oclc.org/en/events.html

Date:
Thursday, July 20, 2017
Time:
7:30am - 8:00am
Time Zone:
Alaska (change)
Location:
Online webinar
Campus:
Alaska State Library ~Statewide
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