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Public Librarians' Chat: Techniques for enhancing user experience

Understanding and analyzing where, when, why and how users are engaging with your library services can lead to better library services and improved (more satisfying) user experience.  During this webinar we will discuss user experience (UX) as it relates to library services in your library building.  We will also introduce participants to the AEIOU framework and some ethnographic techniques that can be employed to gain a better understanding of how users access services in your library.

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Thursday, July 12, 2018
11:00am - 12:00pm
Online webinar
Alaska State Library ~Statewide

Event Organizer

Profile photo of Julie Marie Niederhauser
Julie Marie Niederhauser

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