Public Librarians' Chat: Finding out what the library user REALLY wants to know
Have you ever provided reference assistance to a library user, only to find out that the information they needed wasn't what they asked for? During this webinar we will outline the seven steps involved in conducting a reference interview, common causes of communication mishaps and some questioning techniques that will help you find out what the library user really wants to know.
- Thursday, November 8, 2018
- 11:00am - 12:00pm
- Online webinar
- Alaska State Library ~Statewide