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Public Librarians' Chat: Finding out what the library user REALLY wants to know In-Person
Have you ever provided reference assistance to a library user, only to find out that the information they needed wasn't what they asked for? During this webinar we will outline the steps involved in conducting a reference interview, common causes of communication mishaps and questioning techniques that will help you find out what the library user really wants to know.
- Date:
- Wednesday, November 14, 2018
- Time:
- 1:00pm - 2:00pm
- Time Zone:
- Alaska (change)
- Location:
- Online webinar
- Campus:
- Alaska State Library ~Statewide
Event Organizer
Public Library Coordinator