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Public Librarians' Chat: Finding out what the library user REALLY wants to know

Have you ever provided reference assistance to a library user, only to find out that the information they needed wasn't what they asked for? During this webinar we will outline the seven steps involved in conducting a reference interview, common causes of communication mishaps and some questioning techniques that will help you find out what the library user really wants to know.

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Thursday, November 8, 2018
11:00am - 12:00pm
Online webinar
Alaska State Library ~Statewide

Event Organizer

Profile photo of Julie Marie Niederhauser
Julie Marie Niederhauser

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